Hello! We are here to help you recharge. If you have any questions, found a bug, or just want to say hi, feel free to contact us.
The best way to reach us is via email. We usually reply within 24-48 hours.
Email: [email protected]
(Please include your device model and iOS version if you are reporting a bug.)
Q: How do I cancel my subscription? A: Sparky subscriptions are managed by Apple. To cancel:
Q: I deleted the app. Will I be charged? A: Deleting the app does not cancel your subscription. You must cancel it in your Apple ID settings (see above).
Q: Where is my data stored? A: Your privacy is our priority. All your energy entries and journal notes are stored locally on your device and synced securely via your personal iCloud. We do not have access to your private data.
Q: Can I edit a past entry? A: Yes! Go to the Dashboard, tap on any entry in the list, and you can edit the note or the energy impact.
Q: How do I request a refund? A: Since payments are processed by Apple, we cannot issue refunds directly. Please contact Apple Support via reportaproblem.apple.com.