Aura: Support Center ⚡️

Welcome to the Aura Support Center. Our mission is to provide you with the most effective somatosensory grounding tools to help you find your focus and calm.

If you don't find the answer to your question below, please don't hesitate to reach out to our team.

📩 Contact Us

For technical issues, feedback, or any other inquiries, please contact us at: Email: [email protected] We typically respond within 24–48 hours.

❓ Frequently Asked Questions (FAQ)

What is Aura and how does it work?

Aura is a Somatic Grounding Tool. Unlike traditional meditation apps, Aura uses the power of your device's Taptic Engine (vibrations) and visual cues to provide immediate sensory feedback. By focusing on the tactile "pulse" and your breath, you can interrupt the panic cycle and return to the present moment.

I don't feel any vibrations. What should I do?

Please check the following:

Ensure that System Haptics are enabled in your iPhone Settings (Settings > Sounds & Haptics > System Haptics).
Check if your phone is in Low Power Mode, as it may limit haptic performance.
Make sure you are using an iPhone 8 or later, as older models do not support advanced CoreHaptics.

Is Aura a medical app?

No. Aura is a wellness and grounding tool. It is not intended to diagnose, treat, or cure any medical or psychological conditions such as clinical anxiety or panic disorders. Please consult with a healthcare professional for medical advice.

How do I change the haptic texture?

You can change the "feel" of the grounding experience by tapping the Vibration Icon in the top-left corner of the main screen. You can choose between different textures like Stone, Fabric, or Breath.